Advisory Services

ESPC provides general advice and support to clients, peak agencies and their member organisations, school leaders, church leaders, and others. We are happy to talk through considerations in response to complaints and issues. In the most part initial consultations are at no charge. This service is a significant part of the added value we provide.

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In many cases this advice is enough to support an agency in managing its response so that no further external services are required.

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Examples of the areas where we provide this support include:

• Preliminary advice and support when issues arise

• Advice on response to complaints and allegations on notification, including obligations to notify regulatory agencies, police, registration boards; and child protection agencies

• Balancing internal management issues and compliance obligations with concurrent police investigations

• Risk management strategies

• Considerations with investigation obligations – internal capabilities and capacity versus independent external service; costs; managing conflicting interests; processes to ensure fairness and transparency  

• Management issues – handling conflicting expectations; community and staff reactions, retaining the confidence of participants, parents, students and the wider community

• Discussion and advice on standards, and compliance with mandatory reporting responsibilities

• General assistance on issues of concern across the range of situations in which we are involved